Your Current Position:  FAQ
  • Do you test all your goods before delivery?

    Yes, we have 100% test before delivery.

  • What is your sample policy?

    We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.

  • Attention?

    1 .If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
    2. The heater must not be located immediately below a socket outlet.
    3. Do not use the same socket together with other appliances, in case of current overload. Make sure the plug and socket good contact.
    4. Please pull plugs out when power off. Be care,do not pull wires by hands.
    5. Please stop power immediately once heaters failure or wires are broken. Users can not repair heaters by themselves. Please contact authorized servicer for maintenance if heaters failure.
    6. Radiant heater can not be placed directly below the power outlet.
    7. Radiant heater surface temperature is high, must be installed higher than 1.8 meters above ground.
    8. Radiant heater surface cannot becovered and can not hang objects on equipment.
    9. The distance between back of radiant heater and roof should be larger than 150mm, can not objects within 1000mm distance in front of heater, the side should be kept at least 200mm away from the surrounding space.
    10. Must cut off power and wait till equipment surface cool before cleaning,flushed by water is prohibited.
    11. Users can not repair the radiant heater, if equipment failure and need maintenance, please contact authorized servicer.
    12. Do not install and use radiant heaters on areas occur with flammable, explosive, easy to shock.
    13. Please do not insert any metal or foreign objects to inside of radiant heater, to avoid accident or personal injury.
    14. Radiant heater panel surface with high temperature, touch is forbidden, prohibit touch,beware of scalding accident.